Privacy Policy

Engweld Privacy Policy

Our contact details

Name: Engweld
Address: Westmorland Street, Hull, East Yorkshire, HU2 0HX
Phone Number: 01482 329333
E-mail: hull@engweld.co.uk
Website: https://engweld.co.uk

We are committed to ensuring that all personal data we hold is treated properly and in accordance with applicable data protection legislation. We are registered as a data controller with the Information Commissioner’s Office (“ICO”) and our registration number is Z8434222. In accordance with applicable data protection legislation, we are required to explain to you how we will treat any personal data which we collect from you.

What information do we collect and how do we use it?

We currently collect and process the following information:

• You may give us information about you by filling in forms on our website, purchasing products, entering competitions, registering an account or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, email address and phone number.
• In order to facilitate the fulfilment of product orders you may be requested to provide billing and delivery postal addresses, phone numbers, email addresses, usernames and passwords, and payment details.
• Details of your visits to the website including, but not limited to, traffic data, location data, browser type, the pages of our website that were viewed during your visit and any search terms that you entered on our website. We may collect this information even if you do not submit any information capture forms or make any transactions using our website, and will use it for our legitimate interests in administering and improving the accessibility of our website, for internal operations (including troubleshooting, analysis of how our website is used, testing, research, statistical and survey purposes) and as part of our efforts to keep our website safe and secure.
• In the event that you provide us with feedback regarding our products or services, we may disclose that feedback to our suppliers and to other users of our website where it is in our legitimate interests to do so in order to improve the products and services that we provide. This includes any information that you provide us with if you report a problem with our website (which we will use for our legitimate interests in improving our website).
• We or our third party service providers may use the personal data you provide us in the following manner:
  • To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order and administering promotions such as competitions and prize draws
  • To monitor and improve the services and the website
  • To manage your marketing preferences
  • To contact you if there is a query regarding your order
  • To verify your identity
  • In certain circumstances in order to process your order and to verify your identity, we may call you on the telephone number you have provided to perform security checks and to request that you verify certain information
  • Market research purposes
  • To enable us to comply with any legal or regulatory requirements
  • In the detection and prevention of fraud; and
  • For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operations.

Third Parties

We may share this information with third parties who are processing your information on our behalf for specified purposes in accordance with our instructions.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by writing to Engweld, Westmorland Street, Hull, East Yorkshire, HU2 0HX or emailing hull@engweld.co.uk.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

How we store your personal information

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know that information. However, the Internet is global and no data transmitted via the Internet can be guaranteed by us to be completely secure during transmission. We cannot guarantee the security of any information that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default. It is possible that the information you provide to us will be temporarily transferred via a route outside the European Economic Area as it passes between us.

In certain circumstances we may use the services of a supplier outside the European Economic Area (EEA) for purposes referred to in this Statement (for example in relation to brand management and print clients). This may involve your personal information being processed by the relevant supplier on our behalf outside of the EEA. If we do this, we will require the relevant supplier to put in place appropriate technical and organisational data protection security measures (for example, as part of our contract with the relevant supplier or by verifying that they operate under the EU-U.S. Privacy Shield framework (please see www.privacyshield.gov for further details).

We have put in place procedures to deal with any suspected data security breach and will notify you and/or any applicable regulator of a suspected breach where we are legally required to do so.

SMS Opt-in consent:

The engweld website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

SMS third party data sharing - The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies

Our website uses cookies for our legitimate interests in ensuring that you receive the best possible visitor experience. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing an individual visitor or computer to be recognised.

Site functionality cookies

The following cookies are essential for the site to function correctly. You may delete and block all cookies from this site, but parts of the site will not work.

• XSRF-TOKEN
• engweld_session

Marketing related cookies:

• _b_ccc_id
• _clck
• _clsk
• _dc_gtm_{ID}
• _fbp
• _ga
• _ga_{ID}
• _gid
• _hjAbsoluteSessionInProgress
• _hjFirstSeen
• _hjSessionUser_{ID}
• _hjSession_{ID}
• _uetsid
• _uetvid
• b_pg_v
• b_s_id
• paypal-offers--view-count-credit
• pc_debug
• pc_debug_x
• pc_debug_y
• pc_sessid_{ID}
• pc_v_{ID}

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us by writing to Engweld, Westmorland Street, Hull, East Yorkshire, HU2 0HX or emailing hull@engweld.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Engweld, Westmorland Street, Hull, East Yorkshire, HU2 0HX or email us at hull@engweld.co.uk.

You have the right to lodge a complaint with the ICO if you have any concerns with regard to the way in which we process your personal data. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk