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Website Help

Welcome to Engweld, distributors for all major brands of welding & engineering products.

Engweld and associate company, Energas Ltd., the UK's largest independent welding distributor, operate an extensive network of distribution centres in the North of England, the East Midlands, the West Midlands and West Yorkshire. We supply the welding and engineering industries with a wide variety of welding equipment, welding consumables, gas equipment and power & hand tools from stock.

We aim to offer first class customer service, fast delivery times and competitive prices.

Our experienced and knowledgeable staff can offer help and advice – please don’t hesitate to telephone for assistance.

Our website is open to both Engweld registered trade customers and retail customers.

TRADE ACCOUNTS

The most convenient way to buy from Engweld is to open a business account. You are then able to place orders on account and within 30 days. You can settle your account by cheque, BACs or card. Apply for a trade credit account. Payment can be made by all major cards including Visa, Visa Debit, MasterCard, Maestro & Solo, Corporate Purchasing Card, Cash or Cheque. Terms of payment are 30 days from the date of invoice.

Trade customers need to access the site using their trade account number and an Engweld supplied password. You will be able to see any special pricing available to you when you click on the individual product page. You can add products to your basket, proceed to the checkout and place the order in the usual way. The products will be delivered to your address and the value of the order added to your trade account for payment.

RETAIL CUSTOMERS

How To Purchase Goods

We have tried to make our buying experience as simple and as easy as possible for retail customers. You need to set up an account online the first time that you shop with us. Please ensure that all of the details are 100% correct. To place an order, you will be asked to create an account if you do not already have one and log in.

The account setup asks for a telephone number for security purposes, to help prevent credit card fraud. We will accept orders without a telephone number but in some cases it may delay the processing of the order. The number will only be used to contact you to discuss the order and will not be passed onto a third party for marketing reasons. It may be given to the courier who may need to contact you to discuss delivery of your order.

SagePay use the industry standard secure socket layer (SSL) technology to encrypt your payment and address details for your peace of mind.

We accept all major debit & credit cards except American Express. Should you enter a card type which we do not accept, you will be advised at the time of ordering. You must ensure that all details given for payment are correct and that you are an authorised user of that payment card.

Engweld DO NOT record your credit card details. Online Payments are handled in complete confidence by SagePay. http://www.sagepay.com/security_policy.asp.

SagePay is the largest independent Payment Service Provider in the UK and has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

Card Verification Value (CVV)

CVV is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/Mastercard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number.

We accept payment via Paypal for all online orders. If you choose the Paypal option when completing your order, you will be transferred to an SSL-encrypted Paypal server, where you can complete the purchase and enter payment details.

PayPal

We also accept payment via paypal. We will be notified by Paypal as soon as the payment has been successfully completed. Payment via Paypal is effected immediately and we receive a message from Paypal as soon as the funds have been paid into our account.

Please note that all customers using the Paypal option must have a valid Paypal account. Customers who do not already have a valid Paypal account can create one free of charge during the checkout process.

There is no additional fee for using this payment option. Additional information can be found at paypal.com

Telephone Orders

If you prefer to speak to someone to place your order, you can call us on 01482 329333. Our sales lines are open from 8.30am until 5.00pm Monday to Friday.

Payment can be made by all major cards including Visa, Visa Debit, MasterCard, Maestro & Solo.

Order status Notification

It is important to provide us with an email address, and to ensure that you enter your email address correctly. When you first place your order you should receive an email almost immediately confirming your order reference. Some Internet Service Providers may block our emails as SPAM, if this happens please contact us on 01482 329333 or email us at websales@engweld.co.uk. You will need to add our email address to your service providers address book and ensure that we do not appear in their SPAM Folder.

Once we have received your order, it is submitted to checks and validations - depending on the outcome of this process you will either receive a full order confirmation, or an email notifying you of any problems. This email should follow shortly after you have placed your order.

As your order progresses through our system you will be notified of any important milestones. These may include:
- notification of the despatch of your order
- notices of any delays that might occur (out of stock items etc)
- notifications of problems charging your card

Delivery Charges

ALL orders over £60 are free of charge. Most orders under £60 will be charged at £5.99 (depending on weight and location). These charges refer to UK mainland only. We can supply to other UK destinations such as offshore islands, Northern Ireland and Eire but charge carriage at cost - please contact us for further details.

For details of carriage charges to other destinations please contact us by email at websales@engweld.co.uk or telephone 01482 329333.

For all other addresses outside the UK payment by Bank Transfer is required.

Our despatch service is 1st Class Royal Mail or courier depending on the weight or value of the order. All our delivery charges are based on your entire order and are not each individual parcel.

PLEASE NOTE:

We aim to despatch orders within 24 hours Monday to Friday, the normal delivery time from despatch is 2 - 5 working days, but the delivery time can be up to 10 working days (2 weeks) from date of order on some non-stock items. All despatch and delivery times are estimates, and we cannot give any guarantees on exact delivery times, unless the customer has requested and paid for a timed delivery. Your order may be delayed if the item is not in stock. Some items may be unavailable and the current stock status is approximate. Engweld will try to advise customers, where possible, of delivery dates from our suppliers. As the courier will require a signature, please ensure that someone is available to receive your order when it arrives. Our courier delivers anytime from 8am to 5pm.

If you are out when delivery was attempted by the courier, they will leave a card asking you to contact them. If you fail to arrange a new delivery time and the courier returns the goods to us, we will have to deduct the cost of the return carriage from any refund to you. We always send a confirmation email before despatch.

Despite our best efforts, there can sometimes be unforeseen delays in delivery. It may be worthwhile contacting your local postal sorting office or couriers as they may have tried to deliver your package, but were unable to. Should you have not received your full order within 10 days of despatch then please call 01482 329333 to report it. Written, signed confirmation of non-delivery may be required.

Back Orders

We endeavour to maintain a full stock of all the products featured on our website. Items ordered which are found to be out of stock are placed on Back Order automatically by our system. When an item is out of stock, please be assured that it is already on order by us and will be despatched as soon as possible.

You will not be charged any extra carriage (above what you have already paid) for items placed on Back Order. You may cancel any Back Ordered item provided that it has not been despatched - please telephone 01482 329333 or email us at websales@engweld.co.uk

Cancellation of Order

You have the right to cancel your order prior to despatch of the goods. You may return any order within 7 days of receipt and receive a refund for any cancelled items provided that you return the goods to us in perfect condition and the goods to be returned must be unused, unopened and in their original packaging. We do not refund your original order postage cost, and the cost of return postage is payable by you. We recommend that you use a recorded delivery method, as we cannot be held responsible for any losses incurred in transit back to us.

Returns

To return a faulty item, please ring 01482 329333 first. In the case of a suspected fault, it may be that it can be rectified over the telephone, and a return is unnecessary. In certain cases, manufacturers provide support directly to end-users - we will advise you as required.

Shortages and Errors

It is your responsibility to contact us regarding any shortages or packing errors within 3 days of receipt of goods. You must check all items are exactly as ordered upon receipt.

Damage

Please note that ALL damage claims must be reported to us within 2 working days of delivery. Any claims for damage cannot be processed after this time. Claims cannot be accepted for damage once goods have been used. We reserve the right to charge for goods sent as replacements if the damaged item is returned used.

Health & Safety

Please read all instructions and any safety warnings carefully before using any product. If you are unclear on the use of the product, please contact us or the manufacturer for clarification before use.

Voltages: please check carefully the voltage rating of any electrical product to ensure that it matches your electrical supply. Products that are rated at 110v are usually intended for use with a transformer. We will take no liability for any injury or loss through misuse of any item purchased from us.

Guarantees

Most of the products supplied by Engweld carry a manufacturers guarantee (unless otherwise stated) covering faulty materials or workmanship, general wear and tear or damage is not covered. This does not apply to consumables or wearable parts. Any extended warranties are explained in the description of the product and is supplied by the manufacturer. Many manufacturers will offer a direct repair or replacement service (as applicable), which will often resolve your problem more quickly.

Prices and Availability

We always endeavour to offer you the very best prices, but prices can fluctuate according to market trends, and availability is subject to demand. In all cases, we reserve the right to cancel any order where a pricing error has occurred. All prices on our website are correct at time of checkout. Prices may change at any time.
All prices on our website are correct at time of checkout. Prices may change at any time.

Prices are shown both inclusive and exclusive of VAT. A VAT invoice is sent with all goods.

Communication

Please contact your local branch for customer support. You can find which your local branch is by using our store locator. We do ask you for a contact phone number in case we need to discuss payment issues with you.

Email offers

To join our mailing list simply enter your email address in the 'Join our mailing list' field which can be found just above the footer on each page. We will send you occasional offers and information on new products.

Privacy

We respect your personal privacy 100% and will keep all of your information confidential. We will not disclose any of our customer’s information to any third parties and your email address details are safe with us. We do occasionally send out promotional emails with details of products and special offers that you may be interested in. You always have the option on the bottom of these emails, to unsubscribe.

Copyright

The copyright of this web site and all its content, images and product descriptions remains with Engweld. We do not condone the use of our images or descriptions on other 3rd party web sites.

Engweld,
Westmorland Street,
Hull,
East Yorkshire
HU2 0HX
T: 01482 329333
F: 01482 212339
E: hull@engweld.co.uk

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