We will aim to despatch goods the next working day subject to availability of stock. Standard delivery days are Monday - Friday. Saturday delivery is a non-standard service and subject to an additional charge. If however the item is in stock in our warehouse on the day of ordering we may be able to despatch it for a Next Day Service upon request. We must stress that next day delivery cannot be guaranteed.Delivery Exceptions
Some items may be subject to additional charges due to their weight and size. This is usually items over 25 Kg. We will advise you of any additional carriage prior to shipping. Delivery outside UK mainland including the Scottish Highlands, all Islands and Northern Ireland is not carriage paid and is subject to additional carriage costs (see below). Please contact us, or ring 01482 329333 for a delivery quote prior to ordering.Late Delivery
If you do not receive your goods after 3 working days and you are in the UK please contact us or ring 01482 329333. Please quote your order number, this number will be included in the e-mail you received when you ordered the goods. We will strive to resolve the issue immediately.Detailed Carriage Charges
UK MAINLAND ONLY - EXCLUDING SCOTTISH HIGHLANDS (see note below): -
Scottish Highlands, Offshore UK Islands and Northern Ireland are not subject to our normal carriage rates - price on request.
These postcodes - BT, KA27 - KA28, KW, HS, IM, IV, PA20 - PA49, PA60 - PA78, PH17 - PH44, PH49 - PH50, PO30 - PO41, TR21 - TR25 and ZE.
Please contact us for a delivery quote prior to ordering. International shipping is calculated on a per order basis. Please contact us for a quotation BEFORE placing your order, or you will be notified of any additional charges before your order is despatched.Delivery Methods
We use FedEx for our Courier deliveries. You will need to sign for the goods so please ensure you make provision for this. For security reasons we cannot leave parcels unsigned for. If you are unable to sign for a parcel please contact us so we can help make arrangements for you but it is the responsibility of the customer to arrange for a safe receipt of the goods. In the case of a parcel being returned to us because it could not be signed for we will not refund the carriage and an additional charge may be made to re deliver the parcel.
The information contained in this section is subject to our full terms & conditions of sale which take precedence at all times.
Delivery Tracking with FedEx
Notifications are sent via SMS and email, so you are sure to receive an update.
Enter your FedEx tracking number here - https://www.fedex.com/apps/fedextrack/?action=track
Along with FedEx tracking we also send you email updates upon ordering and on dispatch.
Customers can also log-in to your Engweld account at any time to see the status of your order on ‘Your Account’.
Pallet deliveries are not processed through FedEx and so the tracking system is not available for deliveries of this type.